Frequently Asked Questions and Answers

For general inquiries, the best way to contact us is either by filling out the contact form or by emailing us at info@remgo.com.

For project inquries, we ask that you please fill out the quote request form. This form gives us a good idea of your needs so that we can prepare a detailed proposal for your review.

For your convenience, you may also contact us through our toll free and local phone numbers listed on the contact page. Please note, however, that it takes us longer to respond to phone inquiries, than inquiries made via email or through this web site.

To ensure our quickest response time, we ask that you contact us via email or through our contact and quote request forms.

Typical response time for electronic messages like these are usually by the same or next business day. Response time for phone messages can sometimes take as long as 2-3 business days, as we need time to schedule the call.

We typically book projects 3-6 weeks in advance. You’ll want to keep this in mind for planning purposes so that we can get your project scheduled as soon as possible.

The process generally starts out with an inquiry through the quote request form, after which we put together a detailed proposal for you with several options to choose from. Once you receive the proposal, we can discuss it further in order to address any questions you may have, and to decide on the best plan of action for your site.

After deciding that we are a right fit for eachother, a signed contract and 50% deposit secures your spot on our development schedule.

Click here to read more info about our design process.

There’s no exact answer to this, as the time will vary based on the complexity of the project, how quickly you respond to requests for feedback, as well as how large your web site is.

For the most part, however, most web sites are completed within 4-6 weeks. For additional information, we have written a detailed article, which outlines the individual milestone dates of a typical web site.

Click here to read more info about our design process.

There isn’t a quick answer to this question, as there are so many variables involved…

For example – Do you need a static HTML web site, or a CMS (Content Management System) such as WordPress? Do you just need a custom WordPress theme, or do you need us to develop all of the interior pages, as well? Is this a 5 page site or a 50 page site?

There are too many unknowns without first having all of the details for your project. However, you can get an idea of starting rates on our services page.

Click here to read more info about our prices.

We have defined six primary steps in the web site design and development process. From gathering initial information, to the creation of your web site, and finally to maintenance to keep your web site up to date.

• Information Gathering
• Planning
• Design
• Development
• Testing and Delivery
• Maintenance

We’ve written a detailed article on this, which outlines each of the steps above.

Once the preliminary design for your web site is complete, we will give you access to login to our web server. Here you will be able to view the preliminary designs, offer feedback for revisions, give approval to begin development, etc.

Once we have your approval on the completed web site, as well as receive payment on the final balance, we move the web site from our client area to your web server – making the site “live” and viewable to the public.

Yes! Although we favor Mozilla Firefox for it’s strong support of web standards, we do test your web site in the latest versions of many of the most popular web browsers for optimum cross-browser compatibility.

We develop web sites primarily with Mozilla Firefox and Internet Explorer in mind, but check compatibility with Chrome, Safari, and Opera, as well.

Please note that we focus on the current web browser versions. In particular, when it comes to Internet Explorer, we test with IE7 and IE8 in mind. Due to it’s lack of security features, and lack of compliance with current web standards, we have phased out support for IE6. We can optimize sites for this outdated browser, however it would be at an additional cost.

We accept payments made with Visa, Master Card, American Express and Discover via PayPal (PayPal account not required). We also accept personal / business checks.

A signed contract and 50% deposit secure your start date on our schedule. Final balance is due upon completion of the project, before transfer of files to your web server.

This is the multi million dollar question, search engines guard their algorithms very closely . The basic concept is to construct the site using relevant content to your business and design it with search engines in mind. We do this as a matter of course but do not guarantee positioning or ranking. Please review our marketing pages for more information..

Yes, for all custom design work, our standard design contract must be signed or accepted online. You can view a copy of our standard design contract by CLICKING HERE. Please Contact us if you have any questions about our contract.

Our premade templates are specially coded templates already designed for use. These templates come with customized headers, some with advertising banners and some with customized home page collages. They’re easy, inexpensive original designs by Remgo Design utilizing custom vector graphics and unique color combinations.

Minor updates to content in your website are included for one month at no additional cost. It does not include changes to the site design or installing additional pages.

In the event you wish to change the design of your website once it has been completed we will charge our normal hourly rate for the design changes.

Quite often if a client simply needs a quick change such as editing text which will only take a few minutes we simply do it for free. If the changes or additions appear to be significant then we simply bill you at our current hourly rate.

We offer complete website design with custom layout, graphics and navigation specific to your website.